The independent quality assessment system (NSOK) is a nationwide mechanism for monitoring cultural institutions. It evaluates five criteria: openness and availability of information, comfort of conditions, staff friendliness, satisfaction with service quality, and accessibility for people with disabilities.
Help us improve
- Use bus.gov.ru, the official quality assessment portal.
- Leave feedback on this site: Leave a review.
- Email us at museibulgakova@culture.mos.ru.
What it is
- Visitor surveys, on site and online.
- Review of the website and information accessibility.
- Inspection of conditions: ramps, navigation, audio description, tactile models.
- Review of feedback: how we respond to complaints and suggestions.
Results
Reports are available in the Official documents section.
